Please help!!

[ezerinis]

I can't download my daily hand histories!!! When I press download in My PTR profile and pops up a screen with "Assembling download" and it is all but I can't download. Please fix it

[locke]

We've determined the cause of the issue and are working on a fix now. This is a priority so we will have it corrected asap.

[locke]

This has been fixed and your daily subs should now be available for download. Sorry for the bug!

[ezerinis]

It is still not working. Now it shows download after Assembling download and when I press it nothing happens. I still can't save...

[Onaymar]

same for me.

[locke]

Sorry guys,

Looks like only the individual day download buttons let you save the zip file (when you expand the plus sign marker on the left). We'll fix the issue of the 'Download New' button not working properly and will post here with an update. In the meantime, if you've missed hands or they've become unavailable, please contact us and we'll hook you up with a replacement until your daily sub is corrected which should be later today.

[ezerinis]

I can't download any hands and support haven't helped at all............... Come on, for what I'm paying my money? Please fix it.

[ezerinis]

I can download it now, thanks!