Subscriptions

Monthly Billing Cycles

Refunds are NOT given for subscribers who have selected a monthly billing cycle. If you cancel, you will be billed for the current month, but not for subsequent months. To ensure your monthly subscription is not renewed, please ensure cancellations are submitted at least one day prior to your renewal date. See below on how to find your renewal date.

3 and 12 Month Billing Cycles

For pre-paid subscriptions, refunds will be provided up to 30 days after the subscription purchase. The refunded amount will be equal to the total billing cycle fee minus the current month’s monthly fee. For example, if you purchase 3 months of Gold and request a refund within the first 30 days you will receive a refund of:
$127.47 (price of 3 Months Gold) – $49.99 (price of 1 month on a monthly billing cycle) = $77.48

If you would like to cancel your account, please ensure cancellations are submitted at least one day prior to your renewal date. See below on how to find your renewal date.

After the initial 30 day grace period there will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused.

Cancellations

You can cancel your account at any time. To cancel your account click on the "Cancel" link under the "My Account" section. To avoid unwanted renewals, cancellations must be submitted at least one day prior to the renewal date. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused.

What is my renewal date?

Select the "My Account" tab and under "My Account Stats" is your current Account Status and the date your plan renews on.

Pay As You Go

Refunds will only be given for Pay As You Go purchases if less than 5 of the 200 searches are used.